How hard is it to cancel Plausible Analytics (plausible.io)?

You are solely responsible for properly cancelling your account, self-serve, via the instructions in your account settings — an email to cancel is explicitly NOT accepted as cancellation. You can upgrade or downgrade plan level at any time in settings. Fees paid are non-refundable (payments are processed by Paddle). Price changes for existing customers carry at least 30 days' email notice. Operated by Plausible Insights OÜ (Estonia).

How to cancel Plausible Analytics (plausible.io)

• Channels: online (self-serve)
• Official cancellation page: https://plausible.io/terms
• Pause/freeze: not offered. No pause/freeze documented; you can upgrade or downgrade plan level at any time in account settings.
• Refund policy: https://plausible.io/terms
• Account/data deletion: Account/data handled per the privacy policy; downgrading may cause loss of features/capacity.

Evidence

• {'title': 'Plausible Analytics | Terms (accessed 2026-06-13)', 'url': 'https://plausible.io/terms'}
• Last reviewed 2026-06-13 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Plausible Analytics (plausible.io) — Cancellation Friction Index (EE).” CES-1.1. https://www.cancelatlas.com/c/plausible (CC BY-SA 4.0).

See Plausible Analytics (plausible.io) in the full index -> · How we score · Open data