Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly PlanetScale's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Software / SaaS · US

How hard is it to cancel PlanetScale?

PlanetScale scores 66/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

PlanetScale bills at the database level; to cancel, users delete the database from its Settings page, which immediately ends the plan and prorates the fee on the current invoice. No notice period is required — cancellation takes effect immediately upon deletion. No refunds are issued, but unused time in the billing cycle is prorated as a credit on the final invoice. Full account deletion requires resolving all pending invoices first and can be initiated via Account Settings or by contacting support at support.planetscale.com.

How to cancel PlanetScale

  • Channels: online (self-serve), email
  • Official cancellation page: https://planetscale.com/docs/concepts/billing
  • Pause/freeze: not offered. No pause or freeze option is documented. To stop billing, users must delete the database, which ends the plan and prorates the current invoice.
  • Account/data deletion: Database data is deleted when the database is deleted from settings. For personal data/account deletion, users must contact support or submit a deletion request to [email protected]. Account deletion requires resolving all pending invoices first. https://planetscale.com/legal/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “PlanetScale — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/planetscale (CC BY-SA 4.0).

See PlanetScale in the full index -> · How we score · Open data