Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Pilot's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Telehealth & Rx · AU

How hard is it to cancel Pilot?

Pilot scores 82/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via in_account, email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Pilot (Pilot Technologies Pty Ltd, a Eucalyptus men's-health brand) sells recurring treatment-plan subscriptions. Customers can cancel or pause via their Account through the FAQ tab in the Platform, or by emailing [email protected]. The Refund Cutoff Time is 11:59pm the day before the applicable order processing date; cancellations after this are not refunded, subject to non-waivable Australian Consumer Law rights. Pilot cannot cancel a processing order, and once medicine is dispensed from the Associate Pharmacy the customer is charged with no refund. Money-back guarantees apply to specific programs (30-day Weight Loss, 180-day Hair).

How to cancel Pilot

  • Channels: in_account, email
  • Official cancellation page: https://pilot.com.au/terms-and-conditions
  • Pause/freeze: available — Treatment plan subscriptions can be paused via the account/Platform; cancellation also available the same way. Pause/cancel must be done before the Refund Cutoff Time (11:59pm the day before the order processing date).
  • Refund policy: https://pilot.com.au/terms-and-conditions
  • Account/data deletion: Bound by the Privacy Act 1988 (Cth) and Australian Privacy Principles. Users may request access to, correction of, or deletion of personal information by contacting Pilot ([email protected]); health records may be retained as required by law. https://pilot.com.au/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Pilot — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/pilot-au (CC BY-SA 4.0).

See Pilot in the full index -> · How we score · Open data

Earned it? Show your grade

Pilot grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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