Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Pilot's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Health & telehealth · AU

How hard is it to cancel Pilot?

Pilot scores 82/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via in_account, email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Pilot (Pilot Technologies Pty Ltd, a Eucalyptus men's-health brand) sells recurring treatment-plan subscriptions. Customers can cancel or pause via their Account through the FAQ tab in the Platform, or by emailing [email protected]. The Refund Cutoff Time is 11:59pm the day before the applicable order processing date; cancellations after this are not refunded, subject to non-waivable Australian Consumer Law rights. Pilot cannot cancel a processing order, and once medicine is dispensed from the Associate Pharmacy the customer is charged with no refund. Money-back guarantees apply to specific programs (30-day Weight Loss, 180-day Hair).

How to cancel Pilot

  • Channels: in_account, email
  • Official cancellation page: https://pilot.com.au/terms-and-conditions
  • Pause/freeze: available, Treatment plan subscriptions can be paused via the account/Platform; cancellation also available the same way. Pause/cancel must be done before the Refund Cutoff Time (11:59pm the day before the order processing date).
  • Refund policy: https://pilot.com.au/terms-and-conditions
  • Account/data deletion: Bound by the Privacy Act 1988 (Cth) and Australian Privacy Principles. Users may request access to, correction of, or deletion of personal information by contacting Pilot ([email protected]); health records may be retained as required by law. https://pilot.com.au/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Pilot, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/pilot-au (CC BY-SA 4.0).

See Pilot in the full index -> · How we score · Open data

Earned it? Show your grade

Pilot grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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