Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Phoenix's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Health & telehealth · CA

How hard is it to cancel Phoenix?

Phoenix scores 69/100 (grade C) for how clearly it documents cancellation in the CA, a partially documented cancellation policy with notable gaps. Cancellation is available via email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Phoenix Digital Health states subscriptions can be cancelled at any time by emailing [email protected], with cancellation effective at the end of the current billing period; there is no documented self-serve in-account cancellation. Subscriptions auto-renew on a monthly, quarterly, or annual basis. Refund terms are disclosed: subscription fees are non-refundable unless required by law, and refund requests for medications/products are decided case-by-case (generally not granted for ineffectiveness, wrong shipping info, requests after 14 days, or temperature-controlled medications). A 30-day minimum notice applies to material changes to the terms. Data retention/destruction on account closure follows the separate Privacy Policy. Terms of Service and Privacy Policy are publicly posted on phoenix.ca.

How to cancel Phoenix

  • Channels: email
  • Official cancellation page: https://www.phoenix.ca/terms-of-service
  • Pause/freeze: not offered. No pause/hold option documented; cancellation is by emailing [email protected], effective at the end of the current billing period.
  • Refund policy: https://www.phoenix.ca/terms-of-service
  • Account/data deletion: Upon cancellation, personal/health information is handled per Phoenix's data retention and destruction practices set out in the Privacy Policy; privacy questions go to [email protected]. No self-serve in-account deletion is documented. https://www.phoenix.ca/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Phoenix, Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/phoenix-ca (CC BY-SA 4.0).

See Phoenix in the full index -> · How we score · Open data