Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Phoenix's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Telehealth & Rx · CA

How hard is it to cancel Phoenix?

Phoenix scores 69/100 (grade C) for how clearly it documents cancellation in the CA — a partially documented cancellation policy with notable gaps. Cancellation is available via email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Phoenix Digital Health states subscriptions can be cancelled at any time by emailing [email protected], with cancellation effective at the end of the current billing period; there is no documented self-serve in-account cancellation. Subscriptions auto-renew on a monthly, quarterly, or annual basis. Refund terms are disclosed: subscription fees are non-refundable unless required by law, and refund requests for medications/products are decided case-by-case (generally not granted for ineffectiveness, wrong shipping info, requests after 14 days, or temperature-controlled medications). A 30-day minimum notice applies to material changes to the terms. Data retention/destruction on account closure follows the separate Privacy Policy. Terms of Service and Privacy Policy are publicly posted on phoenix.ca.

How to cancel Phoenix

  • Channels: email
  • Official cancellation page: https://www.phoenix.ca/terms-of-service
  • Pause/freeze: not offered. No pause/hold option documented; cancellation is by emailing [email protected], effective at the end of the current billing period.
  • Refund policy: https://www.phoenix.ca/terms-of-service
  • Account/data deletion: Upon cancellation, personal/health information is handled per Phoenix's data retention and destruction practices set out in the Privacy Policy; privacy questions go to [email protected]. No self-serve in-account deletion is documented. https://www.phoenix.ca/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Phoenix — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/phoenix-ca (CC BY-SA 4.0).

See Phoenix in the full index -> · How we score · Open data