Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Philo's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

76/ 100 · B

Streaming · US

How hard is it to cancel Philo?

Philo scores 76/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Philo subscribers can cancel online via philo.com (Account settings) or through their respective third-party billing platform (Apple, Google Play, Amazon, Roku, Samsung, Vizio). Cancellation takes effect at the end of the current billing cycle, meaning access continues through the paid period. No refund or proration terms are disclosed — the help documentation is silent on this topic. Account deletion (separate from cancellation) requires contacting support and results in immediate loss of access.

How to cancel Philo

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://help.philo.com/account-billing/cancel/
  • Pause/freeze: not offered. Philo does not offer a pause or freeze option; users can reactivate at any time after canceling but cannot pause an active subscription.
  • Account/data deletion: Account deletion requires contacting Philo support directly; upon deletion access is lost immediately. Philo retains certain data under applicable law for legal, operational, accounting, and auditing purposes, and data may remain in backup storage for some period. Personal data previously shared with third parties cannot be removed. https://help.philo.com/account-billing/delete/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Philo — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/philo (CC BY-SA 4.0).

See Philo in the full index -> · How we score · Open data

Earned it? Show your grade

Philo grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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