How hard is it to cancel Perplexity?

Web subscribers cancel self-serve: perplexity.ai > profile/Settings > Subscription (Manage Subscription) > Cancel subscription, then confirm on the next page (also reachable at perplexity.ai/account/details). Cancellation stops auto-renewal but Pro access continues until the end of the current billing period, and account/search history is retained for later reactivation. Subscriptions auto-renew, so you must cancel before the renewal date to avoid the next charge. Per the Terms of Service, payments are nonrefundable and there are no credits for partially used periods. If you subscribed through the Apple App Store or Google Play, you must cancel via that platform's subscription settings, not Perplexity's website. Support is also reachable at [email protected].

How to cancel Perplexity

• Channels: online (self-serve), in-app
• Official cancellation page: https://www.perplexity.ai/help-center/en/collections/12584508-subscription-and-billing
• Pause/freeze: not offered. No pause or freeze option is documented. Cancellation stops auto-renewal; Pro access continues until the end of the current billing period and the account/search history is retained so the user can resubscribe later.
• Account/data deletion: Self-serve account deletion: sign in and go to perplexity.ai/account/details (or My Account > scroll to bottom > Learn more) and confirm deletion; deletion is reversible by logging back in within 30 days, then irreversible. For GDPR/CCPA erasure, use the Data Privacy Request form and select 'Erase my personal data' (EU users may also email [email protected]). Individual threads can be deleted from the Library. https://www.perplexity.ai/help-center/en/articles/11564562-self-serve-data-deletion

Evidence

• {'title': 'Subscription and Billing | Perplexity Help Center (accessed 2026-06-06)', 'url': 'https://www.perplexity.ai/help-center/en/collections/12584508-subscription-and-billing'}
• {'title': 'Home | Perplexity Help Center (accessed 2026-06-06)', 'url': 'https://www.perplexity.ai/help-center/en/index.html'}
• {'title': 'Self-Serve Data Deletion | Perplexity Help Center (accessed 2026-06-06)', 'url': 'https://www.perplexity.ai/help-center/en/articles/11564562-self-serve-data-deletion'}
• {'title': 'Terms of Service | Perplexity (accessed 2026-06-06)', 'url': 'https://www.perplexity.ai/hub/legal/terms-of-service'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Perplexity — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/perplexity (CC BY-SA 4.0).

See Perplexity in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/perplexity"><img src="https://www.cancelatlas.com/share/badges/perplexity.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>