Software / SaaS · US
How hard is it to cancel Payhip?
Payhip scores 61/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).
Sellers on Payhip's paid plans (Plus at $29/mo, Pro at $99/mo) can cancel online by navigating to Account Settings > Billing and downgrading to the free plan, which stops future charges without deleting the account. Cancellation takes effect at the end of the current billing cycle, with continued access until that date. Payhip does not prorate cancellations, so no refund is issued for unused days in the current period. Account deletion (separate from plan cancellation) is available online and permanently removes all data.
How to cancel Payhip
- Channels: online (self-serve)
- Official cancellation page: https://help.payhip.com/article/308-cancel-subscription
- Pause/freeze: not offered. Payhip does not offer a pause/freeze option for seller plans. Subscription pause (via Stripe) is a feature sellers can configure for their own buyers, not for Payhip platform plans.
- Account/data deletion: Sellers can delete their account via Login Settings > Account tab > Delete Account. Deletion is permanent and all content, products, and data are irretrievably lost. No data retention period is disclosed. https://help.payhip.com/article/204-deleting-your-account
Evidence
- {'title': 'Cancel Subscription - Payhip Help Center (accessed 2026-06-06)', 'url': 'https://help.payhip.com/article/308-cancel-subscription'}
- {'title': 'Billing and Upgrading - Payhip Help Center (accessed 2026-06-06)', 'url': 'https://help.payhip.com/article/102-billing-and-upgrading'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Payhip — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/payhip (CC BY-SA 4.0).