Telecom & ISP · IL
How hard is it to cancel Partner?
Partner scores 64/100 (grade C) for how clearly it documents cancellation in the IL — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email, postal mail.
Partner customers can cancel by phone (*054 or 1-800-800-054), email (service-specific addresses such as [email protected] / [email protected] for internet / [email protected] for TV), fax, online form, mail, or through the authenticated MyPartner self-service portal. Under Israeli communications law, Partner must process the disconnection within 3 business days of receiving the request (6 business days for registered mail). Refunds are prorated for any prepaid period after disconnection; early termination fees are capped at 5% of the transaction value or ₪100 (whichever is lower) for standard cancellations, or 8% × remaining months × average monthly invoice for contract early exits.
How to cancel Partner
- Channels: online (self-serve), phone, email, postal mail
- Official cancellation page: https://www.partner.co.il/n/miniapps/cancellationservices
- Pause/freeze: not offered. No public pause or freeze option documented on Partner's official pages. Service suspension or disconnection are the only documented options.
- Account/data deletion: Users may request deletion of personal data via email ([email protected]), the MyPartner account portal (Data Processing Limitations section), a dedicated online form, or by mail. Partner may anonymize instead of delete if legal retention obligations apply. Governed by Israel's Privacy Protection Law (Amendment 13, effective August 2025). https://store.partner.co.il/privacy-policy
Evidence
- {'title': 'Partner – Service Disconnection/Cancellation page (הפסקה/ניתוק שירות פרטנר) (accessed 2026-06-06)', 'url': 'https://www.partner.co.il/n/miniapps/cancellationservices'}
- {'title': 'Partner TV cancellation channels – Smartcut guide citing official Partner contact details (accessed 2026-06-06)', 'url': 'https://www.smartcut.co.il/partner-tv-disconnect/'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Partner — Cancellation Friction Index (IL).” CES-1.1. https://www.cancelatlas.com/c/partner-il (CC BY-SA 4.0).