Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Partner's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

64/ 100 · C

Telecom & ISP · IL

How hard is it to cancel Partner?

Partner scores 64/100 (grade C) for how clearly it documents cancellation in the IL, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Partner customers can cancel by phone (*054 or 1-800-800-054), email (service-specific addresses such as [email protected] / [email protected] for internet / [email protected] for TV), fax, online form, mail, or through the authenticated MyPartner self-service portal. Under Israeli communications law, Partner must process the disconnection within 3 business days of receiving the request (6 business days for registered mail). Refunds are prorated for any prepaid period after disconnection; early termination fees are capped at 5% of the transaction value or ₪100 (whichever is lower) for standard cancellations, or 8% × remaining months × average monthly invoice for contract early exits.

How to cancel Partner

  • Channels: online (self-serve), phone, email, postal mail
  • Official cancellation page: https://www.partner.co.il/n/miniapps/cancellationservices
  • Pause/freeze: not offered. No public pause or freeze option documented on Partner's official pages. Service suspension or disconnection are the only documented options.
  • Account/data deletion: Users may request deletion of personal data via email ([email protected]), the MyPartner account portal (Data Processing Limitations section), a dedicated online form, or by mail. Partner may anonymize instead of delete if legal retention obligations apply. Governed by Israel's Privacy Protection Law (Amendment 13, effective August 2025). https://store.partner.co.il/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Partner, Cancellation Friction Index (IL).” CES-1.1. https://www.cancelatlas.com/c/partner-il (CC BY-SA 4.0).

See Partner in the full index -> · How we score · Open data