How hard is it to cancel Paperform?

Users cancel self-service via the 'Cancel Subscription' button in the Billing tab of Account Settings, or by emailing [email protected]. Refunds are available only if cancellation is requested within 7 days of a monthly charge or 30 days of an annual charge; beyond that, refunds are given only for prolonged service failures or defects. Paperform explicitly excludes refunds for change of mind, unused time, or failure to cancel with sufficient notice. After cancellation the account remains dormant and retains forms and data for 30 days.

How to cancel Paperform

• Channels: online (self-serve), email
• Official cancellation page: https://paperform.co/help/articles/what-is-paperforms-refund-policy/
• Pause/freeze: not offered. No active pause/suspend; after cancellation the account stays dormant and retains forms and data for 30 days before removal.
• Refund policy: https://paperform.co/help/articles/what-is-paperforms-refund-policy/
• Account/data deletion: After cancelling, the account becomes dormant and retains forms and data for 30 days. Cancellation can be triggered self-service from the Billing tab in Account Settings or by emailing [email protected]. https://paperform.co/help/articles/suspend-or-pause-paperform-account/

Evidence

• What is Paperform's refund policy? (accessed 2026-06-16)
• How do I cancel my Paperform subscription? (accessed 2026-06-16)
• General Terms & Conditions Of Use (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Paperform — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/paperform (CC BY-SA 4.0).

See Paperform in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/paperform"><img src="https://www.cancelatlas.com/share/badges/paperform.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>