Developer tools · US
How hard is it to cancel PagerDuty?
PagerDuty scores 65/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.
PagerDuty's Terms of Service state that Order Forms are non-cancellable and non-refundable except as provided in the agreement, and that each Hosted Services Subscription Term automatically renews for the same term at prices communicated at least sixty days before renewal. Account owners can self-serve upgrade plans, but downgrading requires contacting the Sales team.
How to cancel PagerDuty
- Channels: online (self-serve), phone
- Official cancellation page: https://www.pagerduty.com/terms-of-service/
- Pause/freeze: not offered. PagerDuty's billing documentation does not provide a pause option; downgrades require contacting the Sales team.
- Refund policy: https://www.pagerduty.com/terms-of-service/
- Account/data deletion: Personal data handling is governed by PagerDuty's privacy policy; account data deletion follows that policy. https://www.pagerduty.com/privacy-policy/
Evidence
- Terms of Service | PagerDuty
- Billing, Invoices and Payments | PagerDuty Support
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “PagerDuty — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/pagerduty (CC BY-SA 4.0).
See PagerDuty in the full index -> · How we score · Open data