Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly OVO Energy's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Energy & utilities · GB

How hard is it to cancel OVO Energy?

OVO Energy scores 74/100 (grade B) for how clearly it documents cancellation in the GB, a clearly documented cancellation policy. Cancellation is available via phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

You have 14 days from the day after your contract start date to change your mind (cooling-off period), during which you pay no exit fees if you leave. To cancel your switch to OVO you must phone 0330 303 5063 (Mon-Fri, 8am-6pm); there is no online self-serve cancel of the switch. If supply has already started during cooling-off you remain liable for energy used in that time. On a fixed OVO plan you may pay an exit fee per fuel if you switch away; variable plans have no exit fee. OVO calculates a final balance and then either refunds credit or issues a final bill to pay.

How to cancel OVO Energy

  • Channels: phone
  • Official cancellation page: https://www.ovoenergy.com/help/article/cancel-your-switch
  • Pause/freeze: not offered. No supply pause; customers switch away or cancel within the cooling-off period. Energy used during cooling-off is chargeable.
  • Refund policy: https://www.ovoenergy.com/help/article/leaving-ovo
  • Account/data deletion: Account data handled under OVO's privacy policy and retained for regulatory/billing periods after closure; no self-serve one-click delete for energy accounts. https://www.ovoenergy.com/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “OVO Energy, Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/ovo-energy-uk (CC BY-SA 4.0).

See OVO Energy in the full index -> · How we score · Open data

Earned it? Show your grade

OVO Energy grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

Copy the embed:

<a href="https://www.cancelatlas.com/c/ovo-energy-uk"><img src="https://www.cancelatlas.com/share/badges/ovo-energy-uk.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>