How hard is it to cancel OurTime?

OurTime subscriptions auto-renew by credit card until cancelled; members cancel online via Settings > Manage Subscription > Cancel Subscription (requires password entry and a short survey) or through the mobile app. Cancellations via Apple App Store or Google Play must be handled through those platforms directly. No refunds are issued after the three-business-day cancellation window; access continues through the end of the paid billing period.

How to cancel OurTime

• Channels: online (self-serve), in-app
• Official cancellation page: https://help.ourtime.com/hc/en-us/articles/6598856324763-Turning-off-automatic-renewal-or-canceling-my-account
• Pause/freeze: available — OurTime officially supports putting an account on hold or suspending a subscription; the option is accessible via Settings in the account. Details are documented in a dedicated help article.
• Account/data deletion: Users can delete their account via the app (profile > settings) or through the website Settings. OurTime retains data for up to three months after deletion for safety purposes before full disposal per its privacy policy. A personal data deletion request can also be submitted via the help center. https://help.ourtime.com/hc/en-us/articles/20861896097307-Delete-My-Account

Evidence

• {'title': 'Turning off automatic renewal or canceling my account – Our Time (accessed 2026-06-06)', 'url': 'https://help.ourtime.com/hc/en-us/articles/6598856324763-Turning-off-automatic-renewal-or-canceling-my-account'}
• {'title': 'Manage My Subscription – Our Time (accessed 2026-06-06)', 'url': 'https://help.ourtime.com/hc/en-us/categories/11118951889947-Manage-My-Subscription'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “OurTime — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ourtime-us (CC BY-SA 4.0).

See OurTime in the full index -> · How we score · Open data

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