How hard is it to cancel Otter.ai?

Subscriptions can be cancelled online via Account Settings > Plan > Cancel Plan, through the Apple App Store or Google Play Store for mobile purchases, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period, so users retain paid access until then. All fees are explicitly non-refundable per the Terms of Service. A Pause Plan option is available in account settings as an alternative to full cancellation.

How to cancel Otter.ai

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription
• Pause/freeze: available — A 'Pause Plan' option is available in Account Settings under the Plan tab as an alternative to full cancellation.
• Account/data deletion: Users can delete account content; deleted content moves to a trash folder with a specified retention period before permanent deletion. Once permanently deleted (by user action or expiry of the retention period), no record of User Content is retained. A dedicated account deletion help page exists. https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-account

Evidence

• {'title': 'Cancel an Otter subscription – Help Center (accessed 2026-06-05)', 'url': 'https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription'}
• {'title': 'Otter.ai Terms of Service (accessed 2026-06-05)', 'url': 'https://otter.ai/terms-of-service'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Otter.ai — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/otter-ai (CC BY-SA 4.0).

See Otter.ai in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/otter-ai"><img src="https://www.cancelatlas.com/share/badges/otter-ai.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>