How hard is it to cancel Orangetheory Fitness?

Orangetheory Fitness requires 30 days written notice to cancel a month-to-month membership. Members may initiate cancellation via an online form on the corporate website (the home studio then contacts the member to confirm), in person at their home studio, by email to the studio, or by phone. Refunds are generally not offered except for Premier members who complete 12 sessions within their first month and notify their studio within 30 days of joining. Memberships can be frozen up to twice per year for up to 60 days per freeze.

How to cancel Orangetheory Fitness

• Channels: online (self-serve), in person, email, phone
• Official cancellation page: https://webflow.orangetheory.com/en-us/cancellation-information
• Pause/freeze: available — Members may freeze their membership up to 2 times per year, with each freeze lasting up to 60 days.
• Account/data deletion: California and select other state residents may request deletion of personal data via the Data Subject Request Portal, by phone at 888-413-1505, or by email at [email protected]. https://orangetheoryfitness.truyo.com/consumer/make_request

Evidence

• {'title': 'Cancellation Information | Orangetheory Fitness (accessed 2026-06-06)', 'url': 'https://webflow.orangetheory.com/en-us/cancellation-information'}
• {'title': 'Join Orangetheory Fitness & Explore Our Gym Membership Options (accessed 2026-06-06)', 'url': 'https://www.orangetheory.com/en-us/memberships'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Orangetheory Fitness — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/orangetheory-fitness-us (CC BY-SA 4.0).

See Orangetheory Fitness in the full index -> · How we score · Open data