How hard is it to cancel Orange Polska?

Customers can cancel via phone (*100 / 510 100 100), in-person at an Orange salon, registered mail to Orange Polska S.A. ul. Jagiellońska 34, 96-100 Skierniewice, or through the Mój Orange app (which constitutes written form under Polish law). The notice period is one full billing cycle from the date the cancellation is received (per Art. 302 of Poland's Electronic Communications Law / PKE 2024), meaning the contract ends at the close of the billing period following the notice. Early termination of a fixed-term contract incurs a penalty: for contracts signed before 10 November 2024 it equals the proportionally-reduced discount granted; for contracts from 10 November 2024 onwards it equals the sum of remaining monthly fees to the end of the loyalty period. A final proportional invoice is issued within 14 days of termination; rented equipment (router/decoder) must be returned within 14 days.

How to cancel Orange Polska

• Channels: phone, in person, postal mail, in-app, online (self-serve)
• Official cancellation page: https://www.orange.pl/omnibook/rozwiazanie-umowy
• Pause/freeze: available — Subscription suspension is available only after converting to an indefinite-term contract; maximum 3 months; requires 1-month advance notice to Orange.
• Account/data deletion: GDPR/RODO data deletion requests can be submitted via Orange salons, by phone (*100), or by contacting the Data Protection Officer at [email protected]. Orange commits to prompt deletion where no legal retention obligation exists. https://www.orange.pl/view/mojedane

Evidence

• {'title': 'Rozwiązanie umowy z Orange — Orange Polska (accessed 2026-06-05)', 'url': 'https://www.orange.pl/omnibook/rozwiazanie-umowy'}
• {'title': 'Odstąpienie od umowy na usługi Orange — Orange Polska (accessed 2026-06-05)', 'url': 'https://www.orange.pl/omnibook/odstapienie-od-umowy-na-uslugi-orange'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Orange Polska — Cancellation Friction Index (PL).” CES-1.1. https://www.cancelatlas.com/c/orange-pl (CC BY-SA 4.0).

See Orange Polska in the full index -> · How we score · Open data