Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Open's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Fitness & audio apps · US

How hard is it to cancel Open?

Open scores 72/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Open (o-p-e-n.com) subscribers can cancel at any time via their profile page on the website or directly in the app under Manage Subscription. App Store or Google Play subscribers must cancel through their respective platform settings. Monthly subscribers receive no refund for the current billing cycle upon cancellation; annual subscribers may request a refund within 30 days of the charge by contacting [email protected]. Access continues through the end of the paid billing period after cancellation.

How to cancel Open

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://o-p-e-n.com/faq
  • Pause/freeze: not offered. Pause is available only for in-person studio memberships (30 days once per year, Venice location); digital subscription pause is not offered.
  • Account/data deletion: Users can request account and personal data deletion by emailing [email protected]. The privacy policy states data will be deleted or anonymized when no longer necessary, subject to legal retention obligations. https://o-p-e-n.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Open — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/open-us (CC BY-SA 4.0).

See Open in the full index -> · How we score · Open data

Earned it? Show your grade

Open grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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