Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Open Farm's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Pet subscriptions · US

How hard is it to cancel Open Farm?

Open Farm scores 67/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Open Farm's Autoship subscription can be cancelled at any time before the next charge date by logging into the account portal and navigating to 'My Autoships', or by contacting customer service via live chat (9am–6pm EST daily), email ([email protected]), or phone voicemail (1-833-399-3403). No advance notice period is required, though changes must be completed before an order processes. Open Farm does not refund fees paid prior to the cancellation date, but offers a 30-day satisfaction guarantee on eligible recipes for product refunds or exchanges.

How to cancel Open Farm

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://openfarmpet.com/pages/faq
  • Pause/freeze: available — Subscribers can skip or reschedule their next order at any time before it processes via the 'My Autoships' portal or by replying to SMS reminders. No formal pause is advertised, but indefinite reschedule/skip is available.
  • Account/data deletion: No dedicated data-deletion/DSAR self-serve page found on openfarmpet.com. Users must contact support at [email protected].

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Open Farm — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/open-farm-us (CC BY-SA 4.0).

See Open Farm in the full index -> · How we score · Open data