How hard is it to cancel Opal?

Opal subscription cancellation depends on the purchase channel: iOS subscribers cancel through Apple's App Store subscription settings, Android subscribers cancel via Google Play, and web/Mac subscribers cancel through their Stripe dashboard. Uninstalling the app does not cancel the subscription. Refunds are available within 30 days for Stripe/web purchases by contacting Opal Support; App Store and Play Store refunds are handled directly by Apple and Google respectively. Users must cancel more than 24 hours before renewal to avoid being charged for the next billing period.

How to cancel Opal

• Channels: in-app, online (self-serve)
• Official cancellation page: https://opalapp.com/help/how-can-i-cancel-my-subscription
• Pause/freeze: not offered. No pause or freeze option is mentioned in Opal's official help documentation. Users must cancel and re-subscribe.
• Account/data deletion: Account deletion is available in-app via Settings > FAQs > Advanced Features > Delete my account. Deletion is permanent and irreversible; data cannot be recovered. Social data is permanently deleted within 30 days per the Terms. https://opalapp.com/help/how-to-delete-my-account

Evidence

• {'title': 'Opal FAQ | How to cancel my subscription and/or get a refund (accessed 2026-06-06)', 'url': 'https://opalapp.com/help/how-can-i-cancel-my-subscription'}
• {'title': 'Opal FAQ | How to delete my account (accessed 2026-06-06)', 'url': 'https://opalapp.com/help/how-to-delete-my-account'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Opal — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/opal-us (CC BY-SA 4.0).

See Opal in the full index -> · How we score · Open data

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