How hard is it to cancel Ona (formerly Gitpod)?

To cancel a Core subscription, go to Settings > Billing, click Manage under your current plan, then click Cancel plan and confirm. The subscription remains active until the end of the current billing period; after it expires you cannot launch new environments without resubscribing. Monthly credits do not roll over. The billing docs do not explicitly address refunds for self-serve cancellations; the Terms of Service only state a pro-rated refund applies when the company terminates the agreement — no equivalent is stated for customer-initiated cancellations. Enterprise plans require contacting a sales representative and have no self-serve cancellation. Cancellation is online only via the in-app Stripe-backed billing portal.

How to cancel Ona (formerly Gitpod)

• Channels: online (self-serve)
• Official cancellation page: https://ona.com/docs/ona/billing/overview
• Pause/freeze: not offered. No pause or freeze option documented. Users who need to stop temporarily must cancel and resubscribe.
• Refund policy: https://ona.com/legal/terms-of-service
• Account/data deletion: Users can request erasure of personal data under GDPR by emailing [email protected]. A Data Protection Officer is reachable at the same address. The privacy policy references GDPR rights including right to erasure, portability, and restriction of processing, but does not specifically mention CCPA. https://ona.com/legal/privacy-policy

Evidence

• {'title': 'Billing - Ona (accessed 2026-06-12)', 'url': 'https://ona.com/docs/ona/billing/overview'}
• {'title': 'Terms of Service · Ona (accessed 2026-06-12)', 'url': 'https://ona.com/legal/terms-of-service'}
• {'title': 'Privacy policy · Ona (accessed 2026-06-12)', 'url': 'https://ona.com/legal/privacy-policy'}
• {'title': 'Pricing · Ona (accessed 2026-06-12)', 'url': 'https://ona.com/pricing'}
• Last reviewed 2026-06-12 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Ona (formerly Gitpod) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ona (CC BY-SA 4.0).

See Ona (formerly Gitpod) in the full index -> · How we score · Open data