How hard is it to cancel Omnisend?

Omnisend subscriptions can be canceled entirely online by navigating to Store Settings > Pricing and usage > Plan overview and selecting 'Cancel or Downgrade to the Free Plan.' The paid plan remains active through the end of the current billing cycle, after which the account reverts to the free tier with paid features disabled but data preserved. Charges are generally non-refundable, though exceptions exist for inactive accounts, failed cancellations, service malfunctions, and compromised accounts. A $50 freeze option is available to pause the account for up to 12 months instead of canceling.

How to cancel Omnisend

• Channels: online (self-serve)
• Official cancellation page: https://support.omnisend.com/en/articles/3998349-cancel-or-downgrade-omnisend-subscription
• Pause/freeze: available — Omnisend offers a 'freeze' option (not a true pause) for a one-time $50 fee, preserving the account and data for up to 12 months without auto-deletion.
• Refund policy: https://support.omnisend.com/en/articles/1061808-refund-policy
• Account/data deletion: Account is automatically deleted after 6 months of inactivity, with warning emails sent 14 days and 3 days before deletion. For immediate deletion, users must email support with their account name and store URL; deletion is processed within 48 hours. https://support.omnisend.com/en/articles/3998349-cancel-or-downgrade-omnisend-subscription

Evidence

• {'title': 'Downgrade, Cancel, or Freeze Your Omnisend Subscription | Omnisend Help Center (accessed 2026-06-06)', 'url': 'https://support.omnisend.com/en/articles/3998349-cancel-or-downgrade-omnisend-subscription'}
• {'title': 'Refund Policy | Omnisend Help Center (accessed 2026-06-06)', 'url': 'https://support.omnisend.com/en/articles/1061808-refund-policy'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Omnisend — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/omnisend-us (CC BY-SA 4.0).

See Omnisend in the full index -> · How we score · Open data

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