Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Omiai's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

78/ 100 · B

Dating apps · JP

How hard is it to cancel Omiai?

Omiai scores 78/100 (grade B) for how clearly it documents cancellation in the JP — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Omiai (Net Marketing, Japan) requires paid members to stop auto-renewal, with the path depending on payment method: Apple ID purchases are cancelled in iOS Settings > Subscriptions, while credit-card purchases are stopped via the in-app auto-renewal-stop flow. Auto-renewal must be stopped at least 24 hours before the plan's expiry date. Stopping auto-renewal does not immediately revoke access; the paid plan runs to expiry and then reverts to free membership. The help center warns that withdrawing without stopping auto-renewal leaves charges running. No documented partial-period refund or pause option.

How to cancel Omiai

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.omiai-jp.com/hc/ja/articles/6145298565273
  • Pause/freeze: not offered. Omiai documents no pause or freeze; the paid plan continues until expiry once auto-renewal is stopped, then reverts to free membership.
  • Account/data deletion: Paid members must stop auto-renewal first and wait for the paid period to expire before they can withdraw from Omiai; withdrawal alone does not stop paid billing. https://support.omiai-jp.com/hc/ja/articles/6145298565273

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Omiai — Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/omiai-jp (CC BY-SA 4.0).

See Omiai in the full index -> · How we score · Open data

Earned it? Show your grade

Omiai grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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