How hard is it to cancel OkCupid?

OkCupid subscriptions paid by credit card or PayPal are cancelled online at okcupid.com/settings via a 'Turn off automatic billing' link; subscriptions purchased through the Apple App Store or Google Play must be cancelled through those platforms directly. Cancellation takes effect at the end of the current billing period, access is retained and there is no prorated refund for unused time. Refunds are generally not issued except for serious bugs/platform issues, unauthorized payment use, or for EU/UK/EEA/Switzerland users who are entitled to a 14-day cooling-off refund. OkCupid cannot refund or cancel Apple App Store purchases on the user's behalf.

How to cancel OkCupid

• Channels: online (self-serve), in-app
• Official cancellation page: https://okcupid-app.zendesk.com/hc/en-us/articles/22977442983707-How-to-Cancel-and-Unsubscribe
• Pause/freeze: not offered. No formal pause feature exists; disabling your account while on a credit card or PayPal subscription pauses billing, but this is account disablement rather than a true subscription pause.
• Refund policy: https://okcupid-app.zendesk.com/hc/en-us/articles/23178974404379-Refunds
• Account/data deletion: Account deletion is available in-app (Settings > Disable your account) or on the website; deleting removes profile, photos, chat history, and interactions. OkCupid retains data for a 3-month safety window post-closure, then purges personal data. Some data (transaction records for tax/accounting, traffic logs) is retained up to one year for legal compliance. iTunes/Google Play subscribers must cancel those separately as OkCupid does not receive deletion notifications from those platforms. https://okcupid-app.zendesk.com/hc/en-us/articles/22976833965595-How-to-delete-or-disable-your-account

Evidence

• How to Cancel and Unsubscribe – OkCupid (accessed 2026-06-05)
• Refunds – OkCupid (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “OkCupid, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/okcupid (CC BY-SA 4.0).

See OkCupid in the full index -> · How we score · Open data

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