How hard is it to cancel Octopus Energy?

To leave Octopus Energy, customers sign up with a new supplier who handles the switch within approximately 5 working days; there is no standalone online cancellation button — contact via email ([email protected]), phone, or post is also accepted. A 14-day cooling-off period applies from the sign-up date with no exit fees. Flexible (variable) tariff customers face no exit fees; fixed-tariff contracts signed from March 2026 carry exit fees of up to £75 per fuel. Any account credit can be refunded self-serve via the 'Refund Genie' in the online account or app (typically within 1–2 days), and a final bill is issued within 6 weeks of departure.

How to cancel Octopus Energy

• Channels: online (self-serve), phone, email, postal mail
• Official cancellation page: https://octopus.energy/quote/terms-and-conditions/
• Pause/freeze: not offered. Pausing energy supply is not a documented option for residential customers. Customers moving home can notify Octopus via their online account.
• Account/data deletion: No dedicated data-deletion self-service page found. Customers can contact Octopus Energy at [email protected] to request account closure and data handling under UK GDPR.

Evidence

• {'title': 'Terms and Conditions | Octopus Energy (accessed 2026-06-05)', 'url': 'https://octopus.energy/quote/terms-and-conditions/'}
• {'title': 'Will I be charged cancellation fees? | Octopus Energy FAQs (accessed 2026-06-05)', 'url': 'https://octopus.energy/help-and-faqs/articles/charged-cancellation-fees/'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Octopus Energy — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/octopus-energy-uk (CC BY-SA 4.0).

See Octopus Energy in the full index -> · How we score · Open data