How hard is it to cancel Nuuly?

Nuuly subscribers can cancel online at any time via My Account > Subscription > Cancel Subscription. If items are currently at home, they must be returned and scanned by UPS before the cancellation takes effect; cancellation without items at home completes immediately. Payments are non-refundable and there are no credits for partially used periods; the subscription fee is $98/month and renews automatically at 4 AM EST on the billing date. No advance notice to Nuuly is required, and there are no damage, cleaning, or late fees.

How to cancel Nuuly

• Channels: online (self-serve)
• Official cancellation page: https://www.nuuly.com/rent/help/pausing-cancelling
• Pause/freeze: available — Members can pause for 1, 2, or 3 months via My Account > Subscription. Pauses can be extended month-by-month once within one month of the unpause date. Rewards, favorites, discounts, and preferences are preserved during a pause.
• Account/data deletion: Data deletion requests submitted by email to [email protected] (URBN parent company). Identity verification required via mailed code. No dedicated web form; toll-free number also available via urbn.com/privacy-policy. State-specific supplemental rights available for CA, CO, CT, DE, IA, MT, NE, NH, NJ, OR, TX, UT, and VA residents. https://www.nuuly.com/legal/opt-out-notice

Evidence

• {'title': 'Pausing + Cancelling | Nuuly (accessed 2026-06-06)', 'url': 'https://www.nuuly.com/rent/help/pausing-cancelling'}
• {'title': 'Nuuly | Terms + Conditions (accessed 2026-06-06)', 'url': 'https://www.nuuly.com/legal/terms-conditions'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Nuuly — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/nuuly-us (CC BY-SA 4.0).

See Nuuly in the full index -> · How we score · Open data

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