Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Nu (Nubank Mexico)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Fintech / Neobank · MX

How hard is it to cancel Nu (Nubank Mexico)?

Nu (Nubank Mexico) scores 68/100 (grade C) for how clearly it documents cancellation in the MX — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, phone.

Last reviewed 2026-06-17 · Documented-Policy tier · grade C

Nu Mexico (local arm of the Nubank neobank) lets customers start card/account cancellation from the in-app 'Help' section or by calling +52 55 9225 2622; the account must have a zero balance and no pending payments before closure can complete.

How to cancel Nu (Nubank Mexico)

  • Channels: in-app, phone
  • Official cancellation page: https://www.nu.com.mx/
  • Pause/freeze: not offered.
  • Account/data deletion:

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Nu (Nubank Mexico) — Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/nu-mx (CC BY-SA 4.0).

See Nu (Nubank Mexico) in the full index -> · How we score · Open data