How hard is it to cancel NTT Docomo?

Mobile phone contracts can be cancelled online (24/7 via ドコモオンライン手続き with dAccount login) or in-store at approximately 2,400 Docomo Shop locations; phone cancellation is available only for Home 5G (not mobile). No advance notice period is required and cancellation is processed same-day or next business day. Monthly plan fees are NOT prorated, a full month's charge applies regardless of when in the month cancellation occurs, and device installment payments continue post-cancellation without the associated monthly discounts. There are no early termination fees on standard plans (contract lock-in fees were abolished in October 2019), though device balance obligations remain.

How to cancel NTT Docomo

• Channels: online (self-serve), in person, phone
• Official cancellation page: https://www.docomo.ne.jp/support/cancel/
• Pause/freeze: not offered. No pause or service suspension option is offered. Docomo suggests switching to a lower-cost plan (e.g., ahamo at ¥2,970/mo, or Docomo mini) as an alternative to cancellation.
• Account/data deletion: The @docomo.ne.jp email address becomes unusable immediately upon cancellation. Docomo Cloud data stored server-side is deleted. The dAccount (digital ID) survives cancellation and can be retained or separately deleted at id.smt.docomo.ne.jp; deletion steps differ depending on whether an active Docomo line remains. https://id.smt.docomo.ne.jp/src/utility/detail_07_02.html

Evidence

• 携帯電話／home 5Gの解約お手続き方法 | お客さまサポート | NTTドコモ (accessed 2026-06-06)
• ご解約をご検討中のお客さまへ | お客さまサポート | NTTドコモ (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “NTT Docomo, Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/ntt-docomo-jp (CC BY-SA 4.0).

See NTT Docomo in the full index -> · How we score · Open data

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