How hard is it to cancel NRJ Mobile?

NRJ Mobile subscribers initiate cancellation from their Espace Client under Forfait then Resilier ma ligne; base plans are commitment-free and cancellable anytime. Cancellation is effective within 7 calendar days. Older or engagement plans require paying remaining monthly fees, and a 5 euro cancellation fee applies on some plans from May 2026.

How to cancel NRJ Mobile

• Channels: online (self-serve), postal mail
• Official cancellation page: https://www.nrjmobile.fr/faq/resilier-ma-ligne-et-calculer-mes-frais-de-resiliation
• Pause/freeze: not offered.
• Refund policy: https://www.nrjmobile.fr/faq/resilier-ma-ligne-et-calculer-mes-frais-de-resiliation
• Account/data deletion: https://www.nrjmobile.fr/

Evidence

• NRJ Mobile FAQ - Resilier ma ligne et calculer mes frais de resiliation
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “NRJ Mobile, Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/nrj-mobile-fr (CC BY-SA 4.0).

See NRJ Mobile in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/nrj-mobile-fr"><img src="https://www.cancelatlas.com/share/badges/nrj-mobile-fr.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>