Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Nova Greece's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

39/ 100 · F

Telecom & ISP · GR

How hard is it to cancel Nova Greece?

Nova Greece scores 39/100 (grade F) for how clearly it documents cancellation in the GR — an opaque or largely undisclosed cancellation policy. Cancellation is available via phone, in person, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade F

Nova Greece customers can cancel their service only by visiting a Nova store in person or by calling the contact center (13800); there is no online self-serve cancellation form. For internet/broadband services, disconnection takes effect within 2 business days of the request per EETT regulation. Customers within a minimum commitment period (12, 18, or 24 months depending on plan) are charged an early termination fee (Τέλος Διακοπής) plus any applicable device subsidy fee; exact amounts are referenced to the service price list but not prominently disclosed on the cancellation help page. A 14-day fee-free withdrawal right exists for distance/online contracts, but is waived if the customer requested immediate service activation.

How to cancel Nova Greece

  • Channels: phone, in person, postal mail
  • Official cancellation page: https://nova.gr/eksipiretisi-pelatwn/simvolea-ipiresies/pws-mporw-na-diakopsw-th-syndesh-mou
  • Pause/freeze: not offered. No pause or freeze option documented on the official Nova Greece help pages.
  • Account/data deletion: Customers may submit a GDPR erasure request via the online contact form (select 'GDPR Rights Exercise' category), by visiting a Nova store in person with ID, or by certified mail to Nova MAE, L. Athinon 106, Athens 10442. Nova must respond within one month, extendable by two months for complex cases. Some data (e.g., traffic data for 12 months, tax records indefinitely) is retained by law. https://nova.gr/politikes-oroi/politiki-prostasias-prosopikon-dedomenon

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Nova Greece — Cancellation Friction Index (GR).” CES-1.1. https://www.cancelatlas.com/c/nova-gr (CC BY-SA 4.0).

See Nova Greece in the full index -> · How we score · Open data