Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Nous Research's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

AI tools · US

How hard is it to cancel Nous Research?

Nous Research scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-10 · Documented-Policy tier · grade C

Subscribers can cancel at any time by clicking the cancellation link in the Nous Portal while logged in (self-serve online). All fees are non-refundable — there are no refunds or credits for partial use or early termination during a paid period. Upgrading to a higher plan credits unused prepaid fees toward the new plan. Downgrading may result in loss of features or data. Account data is permanently deleted within 6 months of termination, or within 1 month if the client requests earlier deletion. No pause or freeze option is documented.

How to cancel Nous Research

  • Channels: online (self-serve)
  • Official cancellation page: https://portal.nousresearch.com/terms
  • Pause/freeze: not offered. No pause or freeze option is mentioned in the Terms of Service. Subscriptions run until cancelled.
  • Account/data deletion: Upon termination, Nous Research deactivates and permanently deletes the account within 6 months. Clients who request earlier deletion receive deletion within 1 month of the request (Section 17.3a of ToS). Contact [email protected] for deletion requests. https://portal.nousresearch.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Nous Research — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/nous-research (CC BY-SA 4.0).

See Nous Research in the full index -> · How we score · Open data