Telehealth & Rx · US
How hard is it to cancel Nourish?
Nourish scores 35/100 (grade F) for how clearly it documents cancellation in the US — an opaque or largely undisclosed cancellation policy. Cancellation is available via email, phone.
Nourish is an insurance-billed telehealth dietitian service rather than a traditional subscription. The official site documents only appointment-level cancellation: patients may cancel or reschedule free of charge with at least 24 hours notice via the patient portal; changes within 24 hours incur a $75 late-cancellation fee not covered by insurance. To terminate ongoing care or close an account entirely, the Terms of Use directs users to contact [email protected]; no self-serve account cancellation flow is publicly documented. Billing disputes must be raised within 30 days of the charge date.
How to cancel Nourish
- Channels: email, phone
- Official cancellation page: https://www.nourish.com/faq/what-is-your-cancellation-and-rescheduling-policy
- Pause/freeze: not offered. No pause or hold option is documented on the Nourish website. Patients may simply stop scheduling appointments without a formal pause mechanism.
- Account/data deletion: Users may request deletion of personal data by contacting [email protected]. The privacy policy notes data is retained unless a deletion request is submitted. HIPAA rights (access to medical records within 30 days) are documented in the Nourish Consent page. https://www.nourish.com/privacy
Evidence
- {'title': 'What is your cancellation and rescheduling policy? - Nourish (accessed 2026-06-06)', 'url': 'https://www.nourish.com/faq/what-is-your-cancellation-and-rescheduling-policy'}
- {'title': 'Terms of Use | Nourish (accessed 2026-06-06)', 'url': 'https://www.nourish.com/terms'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Nourish — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/nourish-us (CC BY-SA 4.0).