Telehealth & Rx · US
How hard is it to cancel Noom?
Noom scores 62/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.
Cancel via the web Subscription Portal (account.noom.com) or in-app when Noom bills directly (otherwise via Apple/Google); uninstalling the app does NOT cancel. No pause option. Noom Weight has a 14-day refund window; Noom Med is non-refundable once a prescription is written.
How to cancel Noom
- Channels: online (self-serve), in-app
- Official cancellation page: https://www.noom.com/support/faqs/subscription-and-billing/
- Pause/freeze: not offered. No pause offered — only stay subscribed or cancel.
- Account/data deletion: Not clearly documented on the cancellation/billing pages; request deletion via Noom Support. Noom settled a $56M class action over auto-renewal / cancellation 'dark pattern' practices. https://www.noom.com/support/faqs/subscription-and-billing/
Evidence
- {'title': 'Noom — Subscription and Billing FAQ (accessed 2026-06-04)', 'url': 'https://www.noom.com/support/faqs/subscription-and-billing/'}
- Last reviewed 2026-06-04 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Noom — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/noom (CC BY-SA 4.0).