Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Nom Nom's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

73/ 100 · B

Pet subscriptions · US

How hard is it to cancel Nom Nom?

Nom Nom scores 73/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Nom Nom subscriptions can be cancelled online through the self-serve Account page, by email at [email protected], or by calling/texting (415) 991-0669. Changes must be submitted by 9:59 AM PT on the scheduled charge day to affect the upcoming delivery. No prorated refunds are issued for the current subscription period; service continues until the end of the billing term. A 30-day money-back guarantee applies only to the first order if no benefits are seen.

How to cancel Nom Nom

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://support.nomnomnow.com/hc/en-us/articles/4405636270747-Cancelling-Your-Account
  • Pause/freeze: available, Customers can pause or skip up to four upcoming deliveries directly in their account; the subscription remains active and resumes automatically after the last skipped date.
  • Account/data deletion: Data deletion is governed by the Mars privacy policy (mars.com/privacy); customers can request erasure of personal data by contacting support via phone, mail, or email, though deletions may not cover backups or transaction records retained for business purposes.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Nom Nom, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/nom-nom (CC BY-SA 4.0).

See Nom Nom in the full index -> · How we score · Open data

Earned it? Show your grade

Nom Nom grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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