How hard is it to cancel New Relic?

Pay-as-you-go (Standard/Pro) customers can cancel online via the UI: user menu → Manage your plan → Plans and pricing → Downgrade to free, or via Administration > Access Management > Accounts. Contract/Enterprise customers must contact their account representative and provide at least 30 days written notice before the end of the subscription term to prevent auto-renewal. All fees are non-cancellable and non-refundable under standard terms; refunds of pre-paid unused fees are only available if the customer terminates due to New Relic's material breach. No pause or freeze option exists.

How to cancel New Relic

• Channels: online (self-serve), email, postal mail
• Official cancellation page: https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/
• Pause/freeze: not offered. No pause or freeze option is documented. Customers can downgrade to the Free tier as an alternative to full cancellation.
• Account/data deletion: Upon expiration or termination, New Relic will delete all Customer Data (Confidential Information) upon the disclosing party's request. Data may be retained in standard backups after deletion but remains subject to confidentiality restrictions. https://newrelic.com/termsandconditions/paid

Evidence

• {'title': 'Downgrade or cancel New Relic | New Relic Documentation (accessed 2026-06-06)', 'url': 'https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/'}
• {'title': 'Terms of Service | New Relic (accessed 2026-06-06)', 'url': 'https://newrelic.com/termsandconditions/paid'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “New Relic — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/new-relic (CC BY-SA 4.0).

See New Relic in the full index -> · How we score · Open data