Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly NetEase Cloud Music (Vinyl VIP)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

57/ 100 · C

Music & audio · CN

How hard is it to cancel NetEase Cloud Music (Vinyl VIP)?

NetEase Cloud Music (Vinyl VIP) scores 57/100 (grade C) for how clearly it documents cancellation in the CN, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

NetEase Cloud Music auto-renewal (Vinyl/VIP continuous subscription) is cancelled inside the app: via My > Settings > Account and Security > Member Center > Cancel Subscription, or via the in-app customer service self-service Manage Auto-Renewal area. Subscriptions purchased through the Apple App Store must instead be cancelled in the Apple ID subscription settings. Turning off auto-renewal stops future charges while VIP benefits continue to the end of the paid period. The platform advises cancelling in advance to avoid an unwanted deduction; refund terms follow the service agreement and the relevant store policy.

How to cancel NetEase Cloud Music (Vinyl VIP)

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://st.music.163.com/official-terms/service
  • Pause/freeze: not offered. No pause option documented; turning off auto-renewal keeps the VIP active until the paid period ends.
  • Refund policy: https://st.music.163.com/official-terms/service
  • Account/data deletion: Cancellation ends auto-renewal only; account/data deletion is governed by NetEase's privacy policy and handled separately. https://st.music.163.com/official-terms/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “NetEase Cloud Music (Vinyl VIP), Cancellation Friction Index (CN).” CES-1.1. https://www.cancelatlas.com/c/netease-cloud-music (CC BY-SA 4.0).

See NetEase Cloud Music (Vinyl VIP) in the full index -> · How we score · Open data