Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly NetEase Cloud Music (Vinyl VIP)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

57/ 100 · C

Music & audio · CN

How hard is it to cancel NetEase Cloud Music (Vinyl VIP)?

NetEase Cloud Music (Vinyl VIP) scores 57/100 (grade C) for how clearly it documents cancellation in the CN — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

NetEase Cloud Music auto-renewal (Vinyl/VIP continuous subscription) is cancelled inside the app: via My > Settings > Account and Security > Member Center > Cancel Subscription, or via the in-app customer service self-service Manage Auto-Renewal area. Subscriptions purchased through the Apple App Store must instead be cancelled in the Apple ID subscription settings. Turning off auto-renewal stops future charges while VIP benefits continue to the end of the paid period. The platform advises cancelling in advance to avoid an unwanted deduction; refund terms follow the service agreement and the relevant store policy.

How to cancel NetEase Cloud Music (Vinyl VIP)

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://st.music.163.com/official-terms/service
  • Pause/freeze: not offered. No pause option documented; turning off auto-renewal keeps the VIP active until the paid period ends.
  • Refund policy: https://st.music.163.com/official-terms/service
  • Account/data deletion: Cancellation ends auto-renewal only; account/data deletion is governed by NetEase's privacy policy and handled separately. https://st.music.163.com/official-terms/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “NetEase Cloud Music (Vinyl VIP) — Cancellation Friction Index (CN).” CES-1.1. https://www.cancelatlas.com/c/netease-cloud-music (CC BY-SA 4.0).

See NetEase Cloud Music (Vinyl VIP) in the full index -> · How we score · Open data