Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Neoness's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

64/ 100 · C

Fitness & gym · FR

How hard is it to cancel Neoness?

Neoness scores 64/100 (grade C) for how clearly it documents cancellation in the FR, a partially documented cancellation policy with notable gaps. Cancellation is available via in person, letter.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Neoness France members cancel either in person at the club or by registered letter (LRAR) to the Montreuil headquarters, with a 3-week notice running from when Neoness receives the request and any started month payable in full. Committed 12-month plans can only be terminated at the end of the engagement and then monthly thereafter, while no-commitment monthly plans can be cancelled at each monthly anniversary with the 3-week notice. Online subscribers on neoness.fr get a 14-clear-day cooling-off right by registered letter, with refund within 14 days (card-issuance fee retained and a pro-rata charge if service started early). Suspension is available for documented medical incapacity exceeding 1 month or being more than 30km from a club for at least 1 month, and serious life events (permanent incapacity, distant relocation, job loss) permit early termination.

How to cancel Neoness

  • Channels: in person, letter
  • Official cancellation page: https://subscribe.neoness.fr/get_cgv
  • Pause/freeze: available, Suspension is available for documented temporary medical incapacity exceeding 1 month, or absence more than 30km from a club for at least 1 month; for committed plans this extends the term, while for no-commitment plans it suspends debits.
  • Account/data deletion: Members can exercise GDPR rights (access, objection, rectification, erasure, restriction, portability) via DPO email [email protected]. https://www.neoness.fr/donnees-personnelles

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Neoness, Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/neoness-fr (CC BY-SA 4.0).

See Neoness in the full index -> · How we score · Open data