How hard is it to cancel Neo Financial?

Customers close Neo Financial cards and accounts through the Neo app or the member.neofinancial.com web portal (savings and chequing accounts must be brought to a $0 balance first); the perks subscription is cancelled in membership settings and stays active until the end of the month.

How to cancel Neo Financial

• Channels: in-app, online (self-serve), phone
• Official cancellation page: https://support.neofinancial.com/hc/en-ca/articles/26987904135821-Close-your-account
• Pause/freeze: not offered.
• Account/data deletion: Neo is required to maintain certain records for a minimum of 5 years under Canadian anti-money-laundering regulations, so full data deletion is not available; records are securely stored and deleted per legal requirements. https://support.neofinancial.com/hc/en-ca/articles/26987904135821-Close-your-account

Evidence

• Close your account – Neo Financial Help Centre
• Last reviewed 2026-06-17 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Neo Financial — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/neo-financial-ca (CC BY-SA 4.0).

See Neo Financial in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/neo-financial-ca"><img src="https://www.cancelatlas.com/share/badges/neo-financial-ca.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>