Meal kits & food · NZ
How hard is it to cancel My Food Bag?
My Food Bag scores 83/100 (grade B) for how clearly it documents cancellation in the NZ, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
My Food Bag (New Zealand meal-kit service) lets customers cancel through their online account by selecting Cancel Subscription, declining the skip/customise options, giving a reason and confirming, with an emailed confirmation. The cut-off for cancelling the next week's order is midnight Monday; cancelling does not delete the account.
How to cancel My Food Bag
- Channels: online (self-serve), in-app
- Official cancellation page: https://help.myfoodbag.co.nz/hc/en-nz/articles/360037288033-How-do-I-cancel-my-subscription
- Pause/freeze: available, Deliveries can be skipped in the delivery calendar; for an indefinite break My Food Bag recommends cancelling the subscription.
- Refund policy: https://help.myfoodbag.co.nz/hc/en-nz/articles/360042794054-Refund-Cancellation-Policy
- Account/data deletion: Cancelling does not delete the account; customers can order again at any time. A separate help article covers deleting the account and associated data. https://help.myfoodbag.co.nz/hc/en-nz/articles/360037288033-How-do-I-cancel-my-subscription
Evidence
- How do I cancel my subscription? – My Food Bag
- Can I put my account on hold? – My Food Bag
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “My Food Bag, Cancellation Friction Index (NZ).” CES-1.1. https://www.cancelatlas.com/c/my-food-bag-nz (CC BY-SA 4.0).
See My Food Bag in the full index -> · How we score · Open data
Earned it? Show your grade
My Food Bag grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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