Meal Kit Delivery · NZ
How hard is it to cancel My Food Bag?
My Food Bag scores 83/100 (grade B) for how clearly it documents cancellation in the NZ — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
My Food Bag (New Zealand meal-kit service) lets customers cancel through their online account by selecting Cancel Subscription, declining the skip/customise options, giving a reason and confirming, with an emailed confirmation. The cut-off for cancelling the next week's order is midnight Monday; cancelling does not delete the account.
How to cancel My Food Bag
- Channels: online (self-serve), in-app
- Official cancellation page: https://help.myfoodbag.co.nz/hc/en-nz/articles/360037288033-How-do-I-cancel-my-subscription
- Pause/freeze: available — Deliveries can be skipped in the delivery calendar; for an indefinite break My Food Bag recommends cancelling the subscription.
- Refund policy: https://help.myfoodbag.co.nz/hc/en-nz/articles/360042794054-Refund-Cancellation-Policy
- Account/data deletion: Cancelling does not delete the account; customers can order again at any time. A separate help article covers deleting the account and associated data. https://help.myfoodbag.co.nz/hc/en-nz/articles/360037288033-How-do-I-cancel-my-subscription
Evidence
- How do I cancel my subscription? – My Food Bag
- Can I put my account on hold? – My Food Bag
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “My Food Bag — Cancellation Friction Index (NZ).” CES-1.1. https://www.cancelatlas.com/c/my-food-bag-nz (CC BY-SA 4.0).
See My Food Bag in the full index -> · How we score · Open data
Earned it? Show your grade
My Food Bag grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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