How hard is it to cancel Muzz?

Muzz (Gold) subscriptions are cancelled through the platform on which they were purchased: Apple App Store settings, Google Play Store subscriptions menu, or via a Stripe billing portal accessible through the app (Menu > Settings > Account > Manage purchases). Cancellation takes effect at the end of the current billing period with no prorated refunds for unused time. Refund requests for card/Stripe purchases must be submitted via in-app chat or email ([email protected]); Apple purchases go through reportaproblem.apple.com; Google Play refunds are also handled via Muzz support.

How to cancel Muzz

• Channels: in-app, online (self-serve), email
• Official cancellation page: https://muzz.com/us/en/help/gold/how-do-i-cancel-my-gold-subscription/
• Pause/freeze: not offered. No pause or freeze option is documented. Users can deactivate their account (hiding the profile temporarily) but this is not a subscription pause; the subscription continues to bill until cancelled.
• Refund policy: https://muzz.com/us/en/help/gold/how-do-i-get-a-refund/
• Account/data deletion: Users can delete their account in-app via Menu > Settings > Deactivate/Delete account. California residents and others may email [email protected] to request data erasure under CCPA/GDPR. Muzz states personal data is deleted or anonymized within 2 years of account closure. https://muzz.com/us/en/help/muzz-101/how-do-i-delete-my-muzz-account/

Evidence

• {'title': 'How do I cancel my Muzz subscription? | Muzz (accessed 2026-06-06)', 'url': 'https://muzz.com/us/en/help/gold/how-do-i-cancel-my-gold-subscription/'}
• {'title': 'How do I get a refund? | Muzz (accessed 2026-06-06)', 'url': 'https://muzz.com/us/en/help/gold/how-do-i-get-a-refund/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Muzz — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/muzz-us (CC BY-SA 4.0).

See Muzz in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/muzz-us"><img src="https://www.cancelatlas.com/share/badges/muzz-us.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>