Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Mozilla VPN's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

83/ 100 · B

Security & identity · US

How hard is it to cancel Mozilla VPN?

Mozilla VPN scores 83/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Mozilla VPN can be cancelled online via accounts.firefox.com (Settings > Paid Subscriptions > Cancel Subscription) or through the VPN app (Settings > Account > Manage Subscription), both are fully self-serve. Cancellation disables auto-renewal immediately and access continues until the end of the current billing period with no advance notice required. Mozilla offers a one-time 30-day money-back guarantee for subscriptions purchased directly through Mozilla's website; no proration is provided after 30 days, and app store purchases (Apple/Google) are subject to those stores' refund terms. Cancelling a subscription does not delete the Mozilla account; account and data deletion must be initiated separately.

How to cancel Mozilla VPN

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn
  • Pause/freeze: not offered. No pause or freeze option is available for Mozilla VPN subscriptions.
  • Account/data deletion: Cancelling the subscription does not delete the Mozilla account or its data. Users must separately delete their Mozilla account via accounts.firefox.com/settings, which permanently removes all associated data from Mozilla servers. https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Mozilla VPN, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mozilla-vpn (CC BY-SA 4.0).

See Mozilla VPN in the full index -> · How we score · Open data

Earned it? Show your grade

Mozilla VPN grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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