How hard is it to cancel Mozilla VPN?

Mozilla VPN can be cancelled online via accounts.firefox.com (Settings > Paid Subscriptions > Cancel Subscription) or through the VPN app (Settings > Account > Manage Subscription) — both are fully self-serve. Cancellation disables auto-renewal immediately and access continues until the end of the current billing period with no advance notice required. Mozilla offers a one-time 30-day money-back guarantee for subscriptions purchased directly through Mozilla's website; no proration is provided after 30 days, and app store purchases (Apple/Google) are subject to those stores' refund terms. Cancelling a subscription does not delete the Mozilla account; account and data deletion must be initiated separately.

How to cancel Mozilla VPN

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn
• Pause/freeze: not offered. No pause or freeze option is available for Mozilla VPN subscriptions.
• Account/data deletion: Cancelling the subscription does not delete the Mozilla account or its data. Users must separately delete their Mozilla account via accounts.firefox.com/settings, which permanently removes all associated data from Mozilla servers. https://support.mozilla.org/en-US/kb/how-do-i-delete-my-firefox-account

Evidence

• {'title': 'How do I cancel my subscription to Mozilla VPN? | Mozilla Support (accessed 2026-06-06)', 'url': 'https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn'}
• {'title': 'Mozilla Subscription Services Terms of Service — Mozilla (accessed 2026-06-06)', 'url': 'https://www.mozilla.org/en-US/about/legal/terms/subscription-services/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Mozilla VPN — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mozilla-vpn (CC BY-SA 4.0).

See Mozilla VPN in the full index -> · How we score · Open data

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