Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Movistar Plus+'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Streaming · ES

How hard is it to cancel Movistar Plus+?

Movistar Plus+ scores 66/100 (grade C) for how clearly it documents cancellation in the ES — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, in person, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Movistar Plus+ can be cancelled online via the account area (Mi suscripcion > Dar de baja), through the mobile app, by calling 1004, by visiting a Movistar physical store, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period; no proration refund is issued for the remaining days. Under Spanish/EU consumer law (Real Decreto Legislativo 1/2007), a full refund via 14-day right of withdrawal applies to distance contracts, but only if the digital service has not been used. Movistar Plus+ has no permanence commitment or early-termination penalty since 2021.

How to cancel Movistar Plus+

  • Channels: online (self-serve), in-app, phone, in person, email
  • Official cancellation page: https://ayuda.movistarplus.es/s/article/cancelar-suscripcion
  • Pause/freeze: not offered. No subscription pause or freeze feature is documented or available for Movistar Plus+.
  • Account/data deletion: Users may exercise their GDPR right to erasure (derecho de supresion) by written request to Telefonica Audiovisual Digital S.L.U. (TAD), Avenida de los Artesanos 6, Tres Cantos 28760, or by email to [email protected], including a copy of their NIF and specifying the right being exercised. https://www.movistarplus.es/comunicacion/privacidad/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Movistar Plus+ — Cancellation Friction Index (ES).” CES-1.1. https://www.cancelatlas.com/c/movistar-plus-es (CC BY-SA 4.0).

See Movistar Plus+ in the full index -> · How we score · Open data