Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Movistar Colombia's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · CO

How hard is it to cancel Movistar Colombia?

Movistar Colombia scores 50/100 (grade D) for how clearly it documents cancellation in the CO, a poorly documented cancellation policy. Cancellation is available via phone, in person, in-app, online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Movistar Colombia subscribers may cancel at any time under CRC regulations, but must notify the operator at least 3 business days before the billing cutoff date to avoid an additional billing cycle; submitting 10 business days in advance is recommended. Cancellation is initiated primarily via phone (*611 or 018000930930), WhatsApp (315 233 33 33), the Mi Movistar app/portal, or in-person at an Experience Center, no confirmed single-click self-serve cancel exists online. Contracts with a permanence clause (up to 12 months) carry a proportional early termination fee for the remaining period; without a permanence clause, cancellation is free. Refund terms are not prominently disclosed: the general conditions state that charges are prorated for days the service was active, but no explicit credit-back policy for unused full months is published.

How to cancel Movistar Colombia

  • Channels: phone, in person, in-app, online (self-serve)
  • Official cancellation page: https://atencion.movistar.com.co/legales/alternativas-de-suscripcion-y-contrato.html
  • Pause/freeze: available, Voluntary mobile service suspension is available via e2e.movistar.com.co/SuspensionMovil/. The general service conditions reference temporary voluntary suspension; during suspension, the monthly package is prorated for days active. Full details of maximum duration and cost during pause are not prominently disclosed on the main help pages.
  • Account/data deletion: Users may request suppression of personal data under Colombia's Ley 1581/2012 when data is no longer necessary or consent is revoked. Requests accepted via phone (018000930930 / *611), in-person at Experience Centers, or online at the Telefonica personal data portal. Movistar must respond within 15 business days. https://descubre.movistar.co/atencion-cliente/politicas-de-privacidad/derechos.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Movistar Colombia, Cancellation Friction Index (CO).” CES-1.1. https://www.cancelatlas.com/c/movistar-co (CC BY-SA 4.0).

See Movistar Colombia in the full index -> · How we score · Open data