Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Movistar Colombia's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · CO

How hard is it to cancel Movistar Colombia?

Movistar Colombia scores 50/100 (grade D) for how clearly it documents cancellation in the CO — a poorly documented cancellation policy. Cancellation is available via phone, in person, in-app, online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Movistar Colombia subscribers may cancel at any time under CRC regulations, but must notify the operator at least 3 business days before the billing cutoff date to avoid an additional billing cycle; submitting 10 business days in advance is recommended. Cancellation is initiated primarily via phone (*611 or 018000930930), WhatsApp (315 233 33 33), the Mi Movistar app/portal, or in-person at an Experience Center — no confirmed single-click self-serve cancel exists online. Contracts with a permanence clause (up to 12 months) carry a proportional early termination fee for the remaining period; without a permanence clause, cancellation is free. Refund terms are not prominently disclosed: the general conditions state that charges are prorated for days the service was active, but no explicit credit-back policy for unused full months is published.

How to cancel Movistar Colombia

  • Channels: phone, in person, in-app, online (self-serve)
  • Official cancellation page: https://atencion.movistar.com.co/legales/alternativas-de-suscripcion-y-contrato.html
  • Pause/freeze: available — Voluntary mobile service suspension is available via e2e.movistar.com.co/SuspensionMovil/. The general service conditions reference temporary voluntary suspension; during suspension, the monthly package is prorated for days active. Full details of maximum duration and cost during pause are not prominently disclosed on the main help pages.
  • Account/data deletion: Users may request suppression of personal data under Colombia's Ley 1581/2012 when data is no longer necessary or consent is revoked. Requests accepted via phone (018000930930 / *611), in-person at Experience Centers, or online at the Telefonica personal data portal. Movistar must respond within 15 business days. https://descubre.movistar.co/atencion-cliente/politicas-de-privacidad/derechos.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Movistar Colombia — Cancellation Friction Index (CO).” CES-1.1. https://www.cancelatlas.com/c/movistar-co (CC BY-SA 4.0).

See Movistar Colombia in the full index -> · How we score · Open data