Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Mouth's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

48/ 100 · D

Meal kits & food · US

How hard is it to cancel Mouth?

Mouth scores 48/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via email, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To cancel a recurring Mouth subscription, customers must email the Customer Happiness Team at [email protected] (or call 1-844-GO-MOUTH) by the 5th of the month for the cancellation to take effect that month. There is no self-serve online cancellation portal. All sales are final and Mouth does not offer returns or refunds on food products. No subscription pause or skip feature is documented.

How to cancel Mouth

  • Channels: email, phone
  • Official cancellation page: https://mouth.com/pages/shipping-policies
  • Pause/freeze: not offered. No pause or skip option documented. The FAQ only mentions shipping to a FedEx hold location or delaying a shipment for travel, but no formal pause feature.
  • Account/data deletion: No formal data deletion right offered. California residents may request information about third-party marketing disclosures by emailing [email protected] with subject 'Request for Privacy Information'; response within 30 days, limited to one request per year. No GDPR or full CCPA deletion rights disclosed. https://mouth.com/pages/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Mouth — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mouth-us (CC BY-SA 4.0).

See Mouth in the full index -> · How we score · Open data