Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Motion (usemotion)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

71/ 100 · B

Software & SaaS · US

How hard is it to cancel Motion (usemotion)?

Motion (usemotion) scores 71/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Cancellation is self-serve online: individual users go to app.usemotion.com > Settings > Manage Plan > Cancel Plan; team admins follow the same path in their Billing settings; Apple in-app subscribers cancel through iOS Settings. Cancellation can also be initiated by emailing [email protected]. Access continues through the end of the current billing term with no prorated refund, purchases are explicitly non-refundable except at Motion's sole discretion (a 2-week satisfaction exception is referenced in some help content). No pause/freeze option is available.

How to cancel Motion (usemotion)

  • Channels: online (self-serve), email, in-app
  • Official cancellation page: https://www.usemotion.com/help/motion-support/cancel-your-plan
  • Pause/freeze: not offered. No pause or freeze option is documented in Motion's help center or Terms of Service.
  • Account/data deletion: Users can request account and data deletion by emailing [email protected]. Motion retains personal data for up to one year after account deletion unless earlier deletion is requested. Upon request, data is permanently deleted or de-identified from active systems and backups. https://www.usemotion.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Motion (usemotion), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/motion-usemotion (CC BY-SA 4.0).

See Motion (usemotion) in the full index -> · How we score · Open data

Earned it? Show your grade

Motion (usemotion) grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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