Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Mosh's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

85/ 100 · A

Telehealth & Rx · AU

How hard is it to cancel Mosh?

Mosh scores 85/100 (grade A) for how clearly it documents cancellation in the AU — among the most clearly documented cancellation policies we've scored. Cancellation is available via in_account, email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Mosh is an Australian men's-health platform with no lock-in contracts. Subscriptions can be paused/snoozed, changed or cancelled at any time from the Mosh Portal, or via customer support; cancellation requires at least 5 business days' notice before the next billing date. Refunds are limited to defined cases (practitioner declines treatment, out of stock, pricing error, account suspension) plus money-back guarantees (30-day Weight Loss and Skin, 180-day Hair). Once an order is processed and awaiting shipment with a pharmacy, no refund or credit is available. Account closure is by contacting Mosh, with lawful retention of health records.

How to cancel Mosh

  • Channels: in_account, email
  • Official cancellation page: https://www.getmosh.com.au/terms
  • Pause/freeze: available — The Mosh Portal lets users pause/snooze, change or cancel a subscription at any time without penalty; the support FAQ confirms snooze for breaks or travel (terms require at least 5 business days' notice before the next billing date to cancel).
  • Refund policy: https://www.getmosh.com.au/terms
  • Account/data deletion: Users may close their account by contacting Mosh ([email protected]). Certain Personal Information such as health records may be retained for a period required under applicable laws after closure. https://www.getmosh.com.au/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Mosh — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/mosh-au (CC BY-SA 4.0).

See Mosh in the full index -> · How we score · Open data

Earned it? Show your grade

Mosh grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

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