Insurance · GB
How hard is it to cancel MORE THAN?
MORE THAN scores 61/100 (grade C) for how clearly it documents cancellation in the GB, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email.
MORE THAN car insurance is cancelled by phone (0330 100 0593) or by completing a callback webform (they call back within ~5 days). Every policy has a statutory 14-day cooling-off period from the start or receipt of documents. After cooling-off, if you paid annually upfront you get a refund of the remaining premium minus a charge for cover already used plus a cancellation fee (deducted from the refund); no refund if a claim has been made. MORE THAN stopped selling new car insurance on 1 September 2023: auto-renewal customers are transferred to Swinton (notice ~90 days ahead, Swinton contact ~21-26 days ahead) and can opt out free of charge before the MORE THAN policy expires.
How to cancel MORE THAN
- Channels: phone, email
- Official cancellation page: https://static.rsagroup.com/more-than/car/more-than-car-insurance-policy-wording.pdf
- Pause/freeze: not offered. No pause/freeze documented. Note: MORE THAN stopped selling NEW car insurance on 1 Sept 2023; existing policies are still serviced and the documented cancel terms below apply to in-force policies.
- Refund policy: https://static.rsagroup.com/more-than/car/more-than-car-insurance-policy-wording.pdf
- Account/data deletion: Data handled per the MORE THAN / RSA privacy policy; data-subject/erasure requests via that notice. Cancellation does not auto-delete account data. https://www.morethan.com/privacy-policy/
Evidence
- How do I cancel my policy? | MORE THAN car insurance customer help (accessed 2026-06-16)
- MORE THAN Car Insurance Policy Wording (RSA) (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “MORE THAN, Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/morethan (CC BY-SA 4.0).
See MORE THAN in the full index -> · How we score · Open data