Insurance (auto) · GB
How hard is it to cancel MORE THAN?
MORE THAN scores 61/100 (grade C) for how clearly it documents cancellation in the GB — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email.
MORE THAN car insurance is cancelled by phone (0330 100 0593) or by completing a callback webform (they call back within ~5 days). Every policy has a statutory 14-day cooling-off period from the start or receipt of documents. After cooling-off, if you paid annually upfront you get a refund of the remaining premium minus a charge for cover already used plus a cancellation fee (deducted from the refund); no refund if a claim has been made. MORE THAN stopped selling new car insurance on 1 September 2023: auto-renewal customers are transferred to Swinton (notice ~90 days ahead, Swinton contact ~21-26 days ahead) and can opt out free of charge before the MORE THAN policy expires.
How to cancel MORE THAN
- Channels: phone, email
- Official cancellation page: https://static.rsagroup.com/more-than/car/more-than-car-insurance-policy-wording.pdf
- Pause/freeze: not offered. No pause/freeze documented. Note: MORE THAN stopped selling NEW car insurance on 1 Sept 2023; existing policies are still serviced and the documented cancel terms below apply to in-force policies.
- Refund policy: https://static.rsagroup.com/more-than/car/more-than-car-insurance-policy-wording.pdf
- Account/data deletion: Data handled per the MORE THAN / RSA privacy policy; data-subject/erasure requests via that notice. Cancellation does not auto-delete account data. https://www.morethan.com/privacy-policy/
Evidence
- How do I cancel my policy? | MORE THAN car insurance customer help (accessed 2026-06-16)
- MORE THAN Car Insurance Policy Wording (RSA) (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “MORE THAN — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/morethan (CC BY-SA 4.0).
See MORE THAN in the full index -> · How we score · Open data