Personal finance · US
How hard is it to cancel Moomoo?
Moomoo scores 41/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via email, in-app.
Moomoo is a commission-free brokerage and does not charge a traditional subscription fee; premium data features are free to users who maintain a $100 minimum average account value. To close an account, users must first liquidate all positions and withdraw all funds to reach a $0 balance, then submit a closure request by emailing [email protected] or by phone (+1-888-721-0610). No refund policy is documented (no subscription fees exist), and no mandatory notice period is stated beyond the operational requirement to zero out the account.
How to cancel Moomoo
- Channels: email, in-app
- Official cancellation page: https://www.moomoo.com/us/support/topic4_273
- Pause/freeze: not offered. No pause option documented. Moomoo does not offer a paid subscription tier; premium features (Level 2 data, Analyst Ratings, Morningstar Research) are unlocked by maintaining a $100 minimum 30-day average account value, so there is nothing to pause.
- Account/data deletion: California residents and others may submit a data deletion request by emailing [email protected] or calling +1-888-721-0610. Requests are subject to identity verification. Rights governed by CCPA for California residents. https://www.moomoo.com/privacy-choices/california
Evidence
- {'title': 'Moomoo US Help Center – How to close my account (accessed 2026-06-06)', 'url': 'https://www.moomoo.com/us/support/topic4_273'}
- {'title': 'Moomoo – California Privacy Choices (accessed 2026-06-06)', 'url': 'https://www.moomoo.com/privacy-choices/california'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Moomoo — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/moomoo-us (CC BY-SA 4.0).