Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Moomoo's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

41/ 100 · D

Personal finance & fintech · US

How hard is it to cancel Moomoo?

Moomoo scores 41/100 (grade D) for how clearly it documents cancellation in the US, a poorly documented cancellation policy. Cancellation is available via email, in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Moomoo is a commission-free brokerage and does not charge a traditional subscription fee; premium data features are free to users who maintain a $100 minimum average account value. To close an account, users must first liquidate all positions and withdraw all funds to reach a $0 balance, then submit a closure request by emailing [email protected] or by phone (+1-888-721-0610). No refund policy is documented (no subscription fees exist), and no mandatory notice period is stated beyond the operational requirement to zero out the account.

How to cancel Moomoo

  • Channels: email, in-app
  • Official cancellation page: https://www.moomoo.com/us/support/topic4_273
  • Pause/freeze: not offered. No pause option documented. Moomoo does not offer a paid subscription tier; premium features (Level 2 data, Analyst Ratings, Morningstar Research) are unlocked by maintaining a $100 minimum 30-day average account value, so there is nothing to pause.
  • Account/data deletion: California residents and others may submit a data deletion request by emailing [email protected] or calling +1-888-721-0610. Requests are subject to identity verification. Rights governed by CCPA for California residents. https://www.moomoo.com/privacy-choices/california

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Moomoo, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/moomoo-us (CC BY-SA 4.0).

See Moomoo in the full index -> · How we score · Open data