Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly MoneyLion's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

58/ 100 · C

Personal finance & fintech · US

How hard is it to cancel MoneyLion?

MoneyLion scores 58/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

MoneyLion memberships (including WOW) can be canceled via the mobile app (Profile > Membership > Manage My Membership), by calling 1-844-224-0087, or by emailing [email protected]. All outstanding loans and Instacash balances must be paid in full before cancellation is permitted. Monthly plan cancellations take effect at the next billing date with no refund; six-month and annual plan holders who cancel within the first month receive a refund for unused months minus the first month's fee. Canceling Instacash bars re-enrollment for 60 days.

How to cancel MoneyLion

  • Channels: in-app, phone, email
  • Official cancellation page: https://www.moneylion.com/terms-and-conditions/
  • Pause/freeze: not offered. No pause or freeze option found in official documentation. Cancellation terminates access at the end of the current billing period.
  • Account/data deletion: Users can submit a data deletion request under CCPA/state privacy laws via the online Data Rights Request Form at moneylion.com/privacy-notice/ccpa/, by phone at 1-888-704-6970, by mail to MoneyLion Technologies Inc., 249 West 17th Street, 4th Floor, New York, NY 10011. Identity verification required. Response within timeframes prescribed by applicable law. https://www.moneylion.com/privacy-notice/ccpa/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “MoneyLion, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/moneylion (CC BY-SA 4.0).

See MoneyLion in the full index -> · How we score · Open data