Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly MoneyLion's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

58/ 100 · C

Personal finance · US

How hard is it to cancel MoneyLion?

MoneyLion scores 58/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

MoneyLion memberships (including WOW) can be canceled via the mobile app (Profile > Membership > Manage My Membership), by calling 1-844-224-0087, or by emailing [email protected]. All outstanding loans and Instacash balances must be paid in full before cancellation is permitted. Monthly plan cancellations take effect at the next billing date with no refund; six-month and annual plan holders who cancel within the first month receive a refund for unused months minus the first month's fee. Canceling Instacash bars re-enrollment for 60 days.

How to cancel MoneyLion

  • Channels: in-app, phone, email
  • Official cancellation page: https://www.moneylion.com/terms-and-conditions/
  • Pause/freeze: not offered. No pause or freeze option found in official documentation. Cancellation terminates access at the end of the current billing period.
  • Account/data deletion: Users can submit a data deletion request under CCPA/state privacy laws via the online Data Rights Request Form at moneylion.com/privacy-notice/ccpa/, by phone at 1-888-704-6970, by mail to MoneyLion Technologies Inc., 249 West 17th Street, 4th Floor, New York, NY 10011. Identity verification required. Response within timeframes prescribed by applicable law. https://www.moneylion.com/privacy-notice/ccpa/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “MoneyLion — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/moneylion (CC BY-SA 4.0).

See MoneyLion in the full index -> · How we score · Open data