Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Mondly's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

E-learning · US

How hard is it to cancel Mondly?

Mondly scores 67/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Mondly subscriptions must be cancelled through the channel where they were originally purchased: web subscribers cancel via Verifone's third-party account portal, while app subscribers cancel through the Apple App Store or Google Play Store. Cancellation takes effect at the end of the current billing period; access is retained until then. For web/direct purchases, a 14-day cooling-off period allows a full refund; outside that window, subscription fees are non-refundable. App store refunds are governed by the respective store's own policies.

How to cancel Mondly

  • Channels: online (self-serve), in-app, email
  • Official cancellation page: https://www.mondly.com/faq/cancel-mondly-subscription
  • Pause/freeze: not offered. No pause or freeze option is documented on Mondly's website or FAQ. The only options are to continue the subscription or cancel it.
  • Account/data deletion: Users can delete their account directly within the Mondly mobile app or by emailing [email protected]. Mondly anonymizes data upon receiving a deletion request. Default retention is up to 7 years after the end of the relationship, but users can request earlier deletion. https://www.mondly.com/faq/delete-account

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Mondly, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mondly (CC BY-SA 4.0).

See Mondly in the full index -> · How we score · Open data