E-learning · US
How hard is it to cancel Mondly?
Mondly scores 67/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email.
Mondly subscriptions must be cancelled through the channel where they were originally purchased: web subscribers cancel via Verifone's third-party account portal, while app subscribers cancel through the Apple App Store or Google Play Store. Cancellation takes effect at the end of the current billing period; access is retained until then. For web/direct purchases, a 14-day cooling-off period allows a full refund; outside that window, subscription fees are non-refundable. App store refunds are governed by the respective store's own policies.
How to cancel Mondly
- Channels: online (self-serve), in-app, email
- Official cancellation page: https://www.mondly.com/faq/cancel-mondly-subscription
- Pause/freeze: not offered. No pause or freeze option is documented on Mondly's website or FAQ. The only options are to continue the subscription or cancel it.
- Account/data deletion: Users can delete their account directly within the Mondly mobile app or by emailing [email protected]. Mondly anonymizes data upon receiving a deletion request. Default retention is up to 7 years after the end of the relationship, but users can request earlier deletion. https://www.mondly.com/faq/delete-account
Evidence
- {'title': 'Mondly FAQ – How do I cancel my Mondly subscription? (accessed 2026-06-06)', 'url': 'https://www.mondly.com/faq/cancel-mondly-subscription'}
- {'title': 'Subscription Terms – Mondly Platform (accessed 2026-06-06)', 'url': 'https://www.mondly.com/static-pages/subscription-terms.html'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Mondly — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/mondly (CC BY-SA 4.0).