How hard is it to cancel Monday.com?

Cancellation is self-serve online only (admin goes to Administration > Billing > three-dot menu > Cancel product); only account admins can cancel. A 30-day notice before the subscription end date is required to avoid auto-renewal — if notice is not given, the plan renews for the full next term with no refund. New customers on yearly plans may receive a prorated refund if they cancel within 30 days of first purchase; existing customers get no refund once a term renews. Monthly plans are not refundable.

How to cancel Monday.com

• Channels: online (self-serve)
• Official cancellation page: https://support.monday.com/hc/en-us/articles/24256854535570-How-to-cancel-a-monday-product
• Pause/freeze: not offered. No pause or freeze option is documented in Monday.com's official help resources or FAQ.
• Refund policy: https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility
• Account/data deletion: Upon account closure, data is deleted within 90 days (30-day rollback window + 60 days for removal from databases and sub-processors). Admins may choose to retain data after cancellation, but Monday.com may delete it with or without notice. Data deletion requests can be submitted to [email protected]. https://monday.com/l/privacy/privacy-policy/

Evidence

• {'title': 'How to cancel a monday product – Monday.com Support (accessed 2026-06-06)', 'url': 'https://support.monday.com/hc/en-us/articles/24256854535570-How-to-cancel-a-monday-product'}
• {'title': 'Refund eligibility – Monday.com Support (accessed 2026-06-06)', 'url': 'https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Monday.com — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/monday-com (CC BY-SA 4.0).

See Monday.com in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/monday-com"><img src="https://www.cancelatlas.com/share/badges/monday-com.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>