Personal finance & fintech · PT
How hard is it to cancel moey!?
moey! scores 64/100 (grade C) for how clearly it documents cancellation in the PT, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app.
Portuguese mobile-only bank from the Credito Agricola group. Account closure is self-serve in the app via the profile icon > Ver perfil > Eliminar a minha conta; the balance must be at zero first. Bank of Portugal rules prohibit account-closure fees for consumers.
How to cancel moey!
- Channels: in-app
- Official cancellation page: https://moey.pt/
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- moey! - open account / mobile banking
- Como encerrar sua conta moey! sem complicacoes (steps via Ver perfil > Eliminar a minha conta)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “moey!, Cancellation Friction Index (PT).” CES-1.1. https://www.cancelatlas.com/c/moey-pt (CC BY-SA 4.0).