Fintech / Neobank · PT
How hard is it to cancel moey!?
moey! scores 64/100 (grade C) for how clearly it documents cancellation in the PT — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app.
Portuguese mobile-only bank from the Credito Agricola group. Account closure is self-serve in the app via the profile icon > Ver perfil > Eliminar a minha conta; the balance must be at zero first. Bank of Portugal rules prohibit account-closure fees for consumers.
How to cancel moey!
- Channels: in-app
- Official cancellation page: https://moey.pt/
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- moey! - open account / mobile banking
- Como encerrar sua conta moey! sem complicacoes (steps via Ver perfil > Eliminar a minha conta)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “moey! — Cancellation Friction Index (PT).” CES-1.1. https://www.cancelatlas.com/c/moey-pt (CC BY-SA 4.0).